The Upsells page
The Upsells page lists every upsell with its type (Post Purchase / Thank You / Checkout), creation date, and status. From here you can create, edit, delete, and toggle upsells between Active and Paused.- Draft — created but not yet published (finish the wizard with Save and publish); never shown
- Active — eligible to be shown on its placement
- Paused — kept with all its configuration, but never shown
Priority: which upsell is shown?
For each placement, customers see one upsell per visit: the highest-priority active upsell whose trigger conditions match the order. Lower-priority upsells act as fallbacks — they’re only considered when higher ones don’t match. To control the order:1
Open the priority manager
On the Upsells page, click Manage priority.
2
Drag and drop
Reorder the upsells per type. The #1 upsell is the one shown to
customers when its conditions match — only one upsell per type can be
the priority.
3
Save
Click Save priority.
Troubleshooting
The wrong upsell is showing
The wrong upsell is showing
Check Manage priority — the top matching upsell wins. If a broad
“Any products” upsell sits at #1, targeted upsells below it will
never appear for orders both match.
My new upsell doesn't show at all
My new upsell doesn't show at all
New upsells must be published (finish the Style step with Save
and publish) and Active. Then check whether a higher-priority
upsell is matching the same orders first.
Need help?
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Chat with us directly — we’re happy to help with any question.
Install Yuko Post Purchase Upsells
Get Yuko Post Purchase Upsells from the Shopify App Store.