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Post-purchase offers appear after the customer pays but before the thank-you page. This is the highest-converting placement: the customer has already committed, and accepting takes one click — the add-on is charged to the payment method they just used, with no re-entry of payment details. Declining (or letting the countdown expire) simply continues to the thank-you page.

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Setup

1

Enable the post-purchase page

Shopify allows exactly one app on the post-purchase page. Select Yuko Post Purchase Upsell in Settings → Checkout → Post-purchase page — the dashboard Setup Guide’s Enable button takes you there, and Refresh status confirms it. See Installation & setup.
2

Create the upsell

Go to Upsells → Create upsell and configure the three wizard steps below.

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Step 1 — Trigger

Under Select Upsell Trigger, choose Post Purchase Upsell, then define when the offer shows: Give the upsell a name under Name this offer for your own reference — customers never see it.

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Customer orders (product scope)

Under Show Upsell offer when → Customer orders, choose:
  • Any products — the offer can show for every order
  • Specific products — only when the order contains at least one of the selected products
  • Specific collections — only when the order contains a product from the selected collections
  • Excluded products — only when the order contains none of the selected products

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Conditions

Click Add condition to add fine-grained requirements. Conditions are grouped into Products, Orders, and Shipping: Conditions combine with AND / OR — switch the connector between rows to require all conditions or any of them.
Order subtotal excludes tax and shipping; Order total includes them. Mixing these up is the most common reason a threshold condition doesn’t fire when expected.
Click Save (Next Step) to continue to the Offer step.

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Step 2 — Offer

Click Select products and pick one or more products to offer — customers can choose variants on the offer itself. Options for the product list:
  • Exclude products already in customer’s order — buyers are never offered something they just bought
  • Use custom discount title — sets the discount name that appears on the order and receipts
  • Use compare at price — shows the compare-at price as the strikethrough reference instead of the regular price

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Product discounts

Each product carries its own discount:
Discount values must be whole numbers (no decimals), percentages must be between 1 and 100, and amount/specific values can’t exceed the product’s original price. Discounts apply automatically — there are no codes for customers to enter.
Post-purchase offers are added to the original order, so shipping discounts don’t apply here — they’re available on the thank-you page and checkout placements, where a new shipping cost is being calculated.

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Funnel: Upsell #2 & downsell

Still in the Offer step, you can chain the primary offer into a small funnel:
  • Upsell offer #2 — shown if the customer accepts the first offer
  • Downsell offer — shown if the customer declines the first offer
Toggle each one on and configure its own products and discounts. Both are off by default, and every enabled step needs at least one product selected before the wizard lets you save.
A proven downsell pattern: offer the same product with a deeper discount (say 10% → 25%), or a cheaper alternative. A decline becomes a second chance instead of a dead end.
The downsell only shows after an explicit decline of the first offer — if the countdown timer expires or the customer navigates away, the funnel ends without a downsell.

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Step 3 — Style

The final wizard step controls everything the customer sees — message banner and countdown timer, product card layout and color scheme, CTA and decline text, text block, and image — with a live preview per funnel step. Finish with Save and publish.
Styling has its own guide: Styling your offer covers every section, the custom labels, and the SAVE badge — and Translations & languages shows how to localize the offer text for shoppers in 11 languages.

Styling your offer

Layouts, color schemes, timer, custom labels, and images.

Translations & languages

Localize offer text; manage default and additional languages.

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Use cases & examples

Trigger on Any products, offer a low-priced accessory (batteries, filters, a care kit) at 10–20% off. Low risk, applies to your whole catalog.
Trigger on Specific products — the coffee machine — and offer the matching beans or descaler. Enable Exclude products already in customer’s order so nobody is offered what they just bought.
Add a condition Order total → Greater than → 100 so a premium add-on is only offered on high-value orders.
If the 49add−onisdeclined,thedownselloffersa49 add-on is declined, the downsell offers a 19 version — or the same product at 25% off instead of 10%.

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Troubleshooting

Work through these in order:
  1. Is the app selected as the post-purchase app? Check Settings → Checkout → Post-purchase page — only one app can be selected there.
  2. Is the upsell published and Active? Drafts and paused upsells never show.
  3. Do the trigger conditions match your test order? With the AND connector, every condition must pass — and remember subtotal excludes tax/shipping while total includes them.
  4. Payment method — Shopify skips the post-purchase page for some payment flows (certain wallets and third-party gateways). Test with a standard card payment; this is platform behavior, not a configuration issue.
  5. Priority — only the highest-priority matching upsell shows. See Managing upsells & priority.
The app maintains its discount function automatically. Re-save the upsell to force a re-sync and test again; if it persists, contact support. Also check the value rules — whole numbers only, percentage 1–100, amounts not exceeding the product price.
Check their toggles in the Offer step and that each enabled step has products selected. The downsell needs an explicit decline — an expired timer ends the funnel silently.
The countdown Timer hides the offer when it expires (default 15 minutes). Adjust it in the Style step’s Message section — see Styling your offer.

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Need help?

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Install Yuko Post Purchase Upsells

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Related topics

Thank-you page offersInstallation & setupFAQ & troubleshootingOverviewQuick start: your first upsell