> ## Documentation Index
> Fetch the complete documentation index at: https://help.yuko.so/llms.txt
> Use this file to discover all available pages before exploring further.

# Managing upsells & priority

> Statuses, the upsells list, and choosing which upsell wins when several match.

## The Upsells page

The **Upsells** page lists every upsell with its type (Post Purchase /
Thank You / Checkout), creation date, and status. From here you can create,
edit, delete, and toggle upsells between **Active** and **Paused**.

* **Draft** — created but not yet published (finish the wizard with
  **Save and publish**); never shown
* **Active** — eligible to be shown on its placement
* **Paused** — kept with all its configuration, but never shown

## Priority: which upsell is shown?

For each placement, customers see **one** upsell per visit: the
highest-priority active upsell whose
[trigger conditions](/post-purchase-upsells/upsells/post-purchase-offers#step-1--trigger) match the
order. Lower-priority upsells act as fallbacks — they're only considered
when higher ones don't match.

To control the order:

<Steps>
  <Step title="Open the priority manager">
    On the Upsells page, click **Manage priority**.
  </Step>

  <Step title="Drag and drop">
    Reorder the upsells per type. The #1 upsell is the one shown to
    customers when its conditions match — only one upsell per type can be
    the priority.
  </Step>

  <Step title="Save">
    Click **Save priority**.
  </Step>
</Steps>

<Tip>
  A good pattern: put narrowly-targeted upsells (specific products, high
  order values) *above* broad catch-all upsells. The specific offer wins
  when it applies, and the generic one covers everything else.
</Tip>

## Troubleshooting

<AccordionGroup>
  <Accordion title="The wrong upsell is showing">
    Check **Manage priority** — the top matching upsell wins. If a broad
    "Any products" upsell sits at #1, targeted upsells below it will
    never appear for orders both match.
  </Accordion>

  <Accordion title="My new upsell doesn't show at all">
    New upsells must be **published** (finish the Style step with Save
    and publish) and **Active**. Then check whether a higher-priority
    upsell is matching the same orders first.
  </Accordion>
</AccordionGroup>

## Need help?

<CardGroup cols={3}>
  <Card title="Book a call" icon="calendar-days" href="https://cal.com/yukoteam/yuko">
    Schedule a free call with our team for personal setup assistance.
  </Card>

  <Card title="Contact support" icon="comments" href="#crisp-chat">
    Chat with us directly — we're happy to help with any question.
  </Card>

  <Card title="Install Yuko Post Purchase Upsells" icon="download" href="https://apps.shopify.com/yuko-post-purchase-upsell">
    Get [Yuko Post Purchase Upsells](https://apps.shopify.com/yuko-post-purchase-upsell) from the Shopify App Store.
  </Card>
</CardGroup>


## Related topics

- [Checkout offers (Shopify Plus)](/post-purchase-upsells/upsells/checkout-offers.md)
- [Thank-you page offers](/post-purchase-upsells/upsells/thank-you-offers.md)
- [Post-purchase offers](/post-purchase-upsells/upsells/post-purchase-offers.md)
- [Managing offers](/bundles-discounts/managing-offers.md)
- [FAQ & troubleshooting](/post-purchase-upsells/troubleshooting.md)