> ## Documentation Index
> Fetch the complete documentation index at: https://help.yuko.so/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ & troubleshooting

> Fixes for the most common issues with limits, messages, and theme integration.

<AccordionGroup>
  <Accordion title="Limit messages aren't showing on my product page">
    1. Check the dashboard's **Active App Block(s)** card — both the
       **Yuko Order Limit extension** (app embed) and the **Yuko Limits
       banner for product pages** (product block) must show **Enabled**.
       See [Installation & theme setup](/order-limits/installation).
    2. Make sure the limit itself is **Active** in the Limits list, and
       that its notification setting isn't
       **Do not show any notification**.
    3. If you recently switched themes, re-enable the app embed and re-add
       the block — theme extensions are per-theme.
  </Accordion>

  <Accordion title="Messages aren't showing in the cart drawer or cart page">
    The app auto-detects message placement for standard themes. On
    customized themes, enable **Use advanced selectors** in
    **Settings → Cart Message Placement** and point the app at your
    theme's cart container and item rows. See
    [Theme compatibility & selectors](/order-limits/settings/theme-compatibility).
  </Accordion>

  <Accordion title="Customers can still check out even though limits aren't met">
    * Check **Settings → Rule settings**: if it's set to **Allows customer
      to purchase even if limits are not met**, checkout stays open by
      design. Switch to the **Blocks** option to enforce.
    * Open the limit in the editor — if an **Enable Checkout Rule** button
      appears at the top, the checkout validation for that limit type
      (e.g. **Yuko Product Limit**) is missing from your store. Click it
      to re-add the validation in **Settings → Checkout → Checkout
      rules**. Without it, messages show but checkout isn't blocked.
    * Enable **Hide payment methods if limits are not met** for stronger
      enforcement at checkout.
    * Enable **Hide express checkout if limits are not met** on the Limits
      page so Buy-it-now buttons can't bypass cart validation.
  </Accordion>

  <Accordion title="A customer-tag limit isn't applying">
    Tag-based rules only work for **logged-in customers** — Shopify can't
    resolve tags for guests. Ask the customer to sign in, or use an
    untargeted limit as the baseline.
  </Accordion>

  <Accordion title="My scheduled limit started at the wrong time">
    Start and end dates use **GMT +0:00**, not your store's timezone.
    Offset your schedule accordingly.
  </Accordion>

  <Accordion title="Two limits seem to conflict">
    All active limits are enforced together — the cart must satisfy every
    one. If a product is covered by overlapping rules (e.g. a product limit
    and a collection limit), the strictest combination wins. Review the
    Limits list and deactivate rules you don't need.
  </Accordion>

  <Accordion title="Does the app work with my theme?">
    The app works with all standard Shopify themes out of the box (Dawn,
    Debut, Brooklyn, and most paid themes). Heavily customized themes may
    need selector configuration — see
    [Theme compatibility & selectors](/order-limits/settings/theme-compatibility),
    or contact support and we'll set it up for you.
  </Accordion>
</AccordionGroup>

## Need help?

<CardGroup cols={3}>
  <Card title="Book a call" icon="calendar-days" href="https://cal.com/yukoteam/yuko">
    Schedule a free call with our team for personal setup assistance.
  </Card>

  <Card title="Contact support" icon="comments" href="#crisp-chat">
    Chat with us directly — we're happy to help with any question.
  </Card>

  <Card title="Install Yuko Order Limits" icon="download" href="https://apps.shopify.com/yuko-order-limits">
    Get [Yuko Order Limits](https://apps.shopify.com/yuko-order-limits) from the Shopify App Store.
  </Card>
</CardGroup>


## Related topics

- [FAQ & troubleshooting](/cart-drawer/troubleshooting.md)
- [Yuko Apps Documentation](/index.md)
- [Product upsells](/cart-drawer/cart/product-upsells.md)