> ## Documentation Index
> Fetch the complete documentation index at: https://help.yuko.so/llms.txt
> Use this file to discover all available pages before exploring further.

# Customer email notifications

> Send automatic emails to customers who hit a limit, with a customizable template.

The **Customers Email** tab (in **Settings**) manages the email template
used to follow up with customers who hit a limit and reach out through the
app — for example, to start a conversation about bulk pricing when someone
wants to order above your maximum.

## Enable and edit the email

Toggle the notification on, then customize the template:

| Field   | Default                                                                                                                                                                                                          |
| ------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Subject | Thanks for reaching out `{{store_name}}`                                                                                                                                                                         |
| Title   | Hi `{{customer_name}}`,                                                                                                                                                                                          |
| Body    | Your recent order attempt exceeded the maximum quantity allowed for this product. If you're interested in purchasing in bulk or need a custom quote, please reply to this email and we'll take care of the rest. |
| Footer  | If you have any questions, feel free to reply anytime.                                                                                                                                                           |

## Merge tags

Use these tags anywhere in the template — they're replaced per email:

* `{{store_name}}` — your store's name
* `{{customer_name}}` — the customer's name

<Note>
  Emails require the customer to be identifiable (logged in or having
  entered their email), so guests who never share an email address can't be
  notified this way.
</Note>

## Need help?

<CardGroup cols={3}>
  <Card title="Book a call" icon="calendar-days" href="https://cal.com/yukoteam/yuko">
    Schedule a free call with our team for personal setup assistance.
  </Card>

  <Card title="Contact support" icon="comments" href="#crisp-chat">
    Chat with us directly — we're happy to help with any question.
  </Card>

  <Card title="Install Yuko Order Limits" icon="download" href="https://apps.shopify.com/yuko-order-limits">
    Get [Yuko Order Limits](https://apps.shopify.com/yuko-order-limits) from the Shopify App Store.
  </Card>
</CardGroup>


## Related topics

- [General settings](/order-limits/settings/general.md)
- [Settings & notifications](/bundles-discounts/settings.md)
- [Scheduling & status](/order-limits/limits/scheduling.md)
- [Trust badges](/cart-drawer/cart/trust-badges.md)
- [FAQ & troubleshooting](/order-limits/troubleshooting.md)