> ## Documentation Index
> Fetch the complete documentation index at: https://help.yuko.so/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ & troubleshooting

> Quick fixes for the most common cart drawer questions.

<AccordionGroup>
  <Accordion title="The drawer doesn't open — I still see my theme's cart">
    Three things must all be true:

    1. The **Yuko Cart Drawer** app embed is enabled in the theme
       you're viewing (theme editor → App embeds). The dashboard's
       extension card shows **Active** when it is.
    2. The cart's **Status** toggle in the app is **Active**.
    3. Both were **saved** — the theme editor and the cart editor each
       have their own Save button.

    If you recently switched or published a new theme, re-enable the
    embed there — app embeds are per-theme.
  </Accordion>

  <Accordion title="A section is missing from my drawer">
    Check its toggle in the cart editor — every section has one. If the
    section shows a padlock (**Timer**, **Announcement bar**,
    **Shipping protection**), click **Request feature** and we'll
    unlock it for your store.
  </Accordion>

  <Accordion title="The rewards bar shows the wrong threshold">
    You probably have a per-market override (or are missing one). Check
    the market overrides in the Promotions progress bar panel, and use
    the preview's **Previewing market** selector to see each market's
    version.
  </Accordion>

  <Accordion title="Upsells aren't showing">
    In AI mode, new stores may not have recommendation data yet —
    switch to manual products or configure complementary products in
    Shopify's Search & Discovery app. Also check **Hide if product is
    already in cart** and the section toggle.
  </Accordion>

  <Accordion title="I see a strange hidden product in my Shopify admin">
    That's the auto-managed product behind Shipping protection or Gift
    wrap — the app creates it to charge the fee and keeps its price in
    sync. Don't edit or delete it.
  </Accordion>

  <Accordion title="Changes I made aren't on my store">
    The live preview updates instantly, but your store only changes
    after **Save**. Check for the save bar at the top of the editor —
    unsaved changes stay in the editor until you save or discard them.
  </Accordion>

  <Accordion title="The drawer looks off in my theme (spacing, fonts, overlap)">
    Start with **General → Roundness** and the color theme. If
    something genuinely renders wrong in your specific theme, contact
    support via the chat — theme-specific tweaks are our daily bread,
    and we'll adjust it for you.
  </Accordion>

  <Accordion title="Does the drawer work with my subscription app?">
    The drawer supports Shopify subscriptions natively — plan names,
    prices, and frequencies show on cart rows, and shoppers can switch
    plans if you allow it. If your subscription app writes
    non-standard line properties, ping support and we'll check it.
  </Accordion>
</AccordionGroup>

## Need help?

<CardGroup cols={3}>
  <Card title="Book a call" icon="calendar-days" href="https://cal.com/yukoteam/yuko">
    Schedule a free call with our team for personal setup assistance.
  </Card>

  <Card title="Contact support" icon="comments" href="#crisp-chat">
    Chat with us directly — we're happy to help with any question.
  </Card>

  <Card title="Install Yuko Cart Drawer & Upsells" icon="download" href="https://apps.shopify.com/yuko-cart-drawer-upsell">
    Get [Yuko Cart Drawer & Upsells](https://apps.shopify.com/yuko-cart-drawer-upsell) from the Shopify App Store.
  </Card>
</CardGroup>


## Related topics

- [FAQ & troubleshooting](/order-limits/troubleshooting.md)
- [Yuko Apps Documentation](/index.md)
- [Product upsells](/cart-drawer/cart/product-upsells.md)